Refund Policy

This policy explains your rights and our approach to refunds when you purchase a Pack (digital download) from Mumchimp. Please read it alongside our Terms of Service.

1. Our 14 day money back guarantee

Every Pack comes with a 14 day money back guarantee, no questions asked. If a Pack is not what you expected for any reason, email us within 14 days of your purchase and we will refund you in full. You do not need to explain why. This is a voluntary guarantee we offer in addition to your statutory rights described below, and it gives you more protection than the law requires for digital goods.

The guarantee covers one refund per customer per Pack and is intended for genuine buyers. We may decline a request only in cases of clear abuse, such as repeated buy and refund cycles across many Packs.

2. Statutory cancellation right for digital goods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013(SI 2013/3134), consumers normally have a 14 day right to cancel a distance contract. However, Regulation 37 provides that the cancellation right is lost once performance of a digital content contract begins, provided that:

• the consumer has given prior express consent to delivery beginning before the end of the cancellation period; and
• the consumer has acknowledged that they will lose their right to cancel once delivery begins.

At checkout you are asked to confirm both of these points before your purchase completes. By confirming, you expressly consent to immediate delivery of the digital content and acknowledge that your statutory 14 day cancellation right is waived once your download link is issued or your download begins, whichever is earlier. Our voluntary guarantee in clause 1 still applies regardless.

If you are purchasing in the course of a business (not as a consumer), the Consumer Contracts Regulations do not apply to your purchase, and no statutory cancellation right arises.

3. Situations we also cover

Beyond the 14 day guarantee in clause 1, the following always apply:

• Pack not downloaded within 14 days of purchase: if your download link was issued but you have not downloaded the file within 14 days of your order date, you may request a full refund. We will verify download status against our token records before approving.
• Faulty or corrupted file: if the downloaded file is technically defective (for example, the file is corrupt, blank, or does not match the description of what was sold), report this any time and we will offer a corrected replacement or a full refund.
• Duplicate purchase: if you accidentally purchased the same Pack twice in the same session, contact us and we will refund the duplicate charge.

4. How to request a refund

To request a refund, email support@mumchimp.com with:

• the email address used at checkout;
• your order ID or order confirmation email; and
• for a faulty file: a brief description of the defect (a reason is not needed for a guarantee refund).

We aim to respond within 3 business days. Approved refunds are processed to the original payment method. The time for funds to appear in your account depends on your bank or card provider (typically 5 to 10 business days). We are not responsible for delays caused by your financial institution.

5. Chargebacks and payment disputes

We ask that you contact us at support@mumchimp.com before raising a chargeback or payment dispute with your bank or card provider. Initiating an unfounded chargeback where a refund was not due under this policy, or where we had already issued a refund, may result in us contesting the dispute and providing evidence of delivery to your payment provider.

6. Disclaimer on Pack content

7. Contact

Refund enquiries: support@mumchimp.com. General legal enquiries: support@mumchimp.com. Operator: Mumchimp, Registered address available on request. See also our Terms of Service and Privacy Policy.